Saturday, March 23, 2024

Eliminate the Bosses? Organizational Transformation or Corporate Fad?

Source: https://www.organimi.com/

The Wall Street Journal's Chip Cutter has written about the transformation underway at Bayer, led by its new CEO, Bill Anderson. The article is titled, "One CEO’s Radical Fix for Corporate Troubles: Purge the Bosses." The 160-year-old company has struggled mightily in recent years, particularly after a problematic acquisition of Monsanto. Anderson's transformation plan calls for the establishment of 5,000 to 6,000 self-directed teams, as well as the elimination of many middle management roles.  He has taken aim at the pile of rules and regulations that govern employee conduct and decision making, hoping to streamline many processes.   

While the ambitious plan has many attractive features, it raises some concerning questions in my mind.  First, as I read the article, I'm reminded of the quote by the American writer and former State Department official Charlton Ogburn, Jr. He once said, "We tend to meet any new situation by reorganization, and a wonderful method it is for creating the illusion of progress at a mere cost of confusion, inefficiency and demoralization."  In many companies, attempts to redesign the organizational structure occur frequently.  Yet, CEOs are fooling themselves if they think that they will find an optimal organizational structure.  No such thing exists.  Each structure has its weaknesses.  Moreover, many transformation attempts create confusion and anxiety, as employees struggle to determine who has the decision rights on key issues.  

The WSJ article mentions that Anderson's transformation plan has introduced a whole new vocabulary regarding titles and processes.  Employees need to attend training to understand their new roles and responsibilities.  While a common language can be helpful, sometimes we are simply replacing one set of acronyms with another, without effecting profound cultural change.  Anderson will have to watch for signs of confusion in his workforce.  Moreover, there will always be some employees who think to themselves, "This too shall pass," having seen what they consider other corporate fads come and go.  Anderson will have to persuade them that this organizational transformation is not another fad.

One final thought from Wharton’s Peter Cappelli: he has compared serial reorganizing to the common tendency for doctors to administer antibiotics for minor illnesses.   He has argued that such prescriptions might address the pain and discomfort of the moment, but have adverse effects over the long run.   Why?  He argues that employees may lose faith in their senior leaders if they don't understand the rationale for yet another restructuring, if they are unclear about their roles and responsibilities, or if they think that it is yet another "flavor of the month."  

Anderson's plan has the potential to eliminate or streamline inefficient processes, while empowering employees closer to the actual work to make important decisions.  His goal is admirable and well-intentioned.  He just needs to make sure that he focuses on changing the culture and behavior, and not get too caught up in the boxes and arrows on organization charts.   

Friday, March 22, 2024

Action vs. State Orientation: Who is More Vulnerable to the Sunk Cost Trap?

Source: The MSLs' Liaison Newsletter

Some individuals have a strong action orientation.  Others have what is described as a state orientation. What's the difference?  According to James Diefendorff and his colleagues

"Individuals with a strong action orientation are able to devote their cognitive resources to the task at hand, thus enabling them to expediently move from a present goal state to some desired future goal state. These individuals flexibly allocate their attention for the purpose of task execution and goal attainment. Persons who are more action oriented are characterized by enhanced performance efficiency and the ability to complete tasks after minor failures or setbacks."

On the other hand, Diefendorff and his colleagues describe a state orientation as follows:

Alternatively, individuals with more of a state orientation tend to have persistent, ruminative thoughts about alternative goals or affective states, which reduces the cognitive resources available for goal-striving. This reduction of available resources impairs state-oriented individuals' ability to initiate activities and to follow tasks through to completion, especially when the activities are difficult, nonroutine, or both.

How do these contrasting orientations affect our decision making?   Are individuals with one of these orientations more vulnerable to certain cognitive biases when making critical choices?  Marijke van Putten and his co-authors examined this question with specific focus on the sunk cost trap.  In other words, they asked the question:  Are individuals with a strong state orientation more susceptible to throwing good money after bad than individuals with a strong action orientation?   They posited that state-oriented people would ruminate about past events and dwell on past failure. Consequently, they might try to recoup past losses and escalate commitment to failing courses of action.  Action-oriented people would, according to their hypothesis, focus on the future.  That forward focus would enable them to cut their losses and de-escalate commitment to an ineffective course of action.  

The findings from an experiment confirmed their hypothesis.  The sample size was rather small, and more work certainly needs to be done in this area.  However, the initial exploratory results are quite intriguing to me.   It speaks to a broader set of psychological research suggesting that people's well-being and decision-making abilities may suffer if we them to dwell or ruminate on their emotional state. Encouraging people to shift toward an action orientation may be beneficial.  

Monday, March 04, 2024

What are Your REAL Values?


Lila Maclellan has written an important story for Fortune titled "The recent debacles at Boeing and Meta highlight the dangers of shrugging off employee concerns."  Boeing, of course, has been saddled with product quality and safety troubles for several years, including two fatal crashes of the Boeing 737 MAX, about which I wrote a case study.   Meta has had repeated instances of internet safety and privacy issues, for which senior leaders dismissed or downplayed employee concerns.  

In this article, Maclellan cites Ann Skeet, senior director at the Markkula Center for Applied Ethics at Santa Clara University.  Skeet says, “When people bring things to your attention, it’s an opportunity to reset expectations and to clarify culture.  But if the leadership says that we can continue even when people are surfacing things they feel are inconsistent with the organization’s espoused values, it suggests there is another set of values that are actually being applied.”  

Skeet makes an important distinction here between an organization's espoused values and its values-in-use (a concept first articulated by Chris Argyris).  The espoused values are those that we find on the placard posted on the wall, or articulated by senior leaders when addressing employees and other stakeholders.  The values-in-use are the REAL values as identified by the ACTIONS of the leaders in the organization.   When employees perceive a serious disconnect between the espoused values and the values-in-use, then disenchantment and disengagement rise.    Some people stay silent in the face of serious problems.  Others simply exit the organization.  Leaders at all levels need to constantly ask themselves: Are we walking the talk?  Are we living up to our espoused values?  Or, are employees perceiving us as disingenuous?  If so, why has that perception arisen?

Tuesday, February 27, 2024

Does Money Serve as an Effective Motivator for Certain Types of Work, But Not Others?

(Shutterstock.com/retrorocket)

Does money serve as a more effective motivator for certain types of work, but not others? That is the fundamental question explored by scholars in a recent working paper. Pamela Osborn Popp, Ben Newell, Daniel Bartels, and Todd Gureckis have written a paper titled, "Can Cognitive Discovery Be Incentivized With Money?" They conducted six experiments. In the first five experiments, they asked research subjects to examine a set of items. The participants had to determine how the items might be categorized sensibly into groups and then assign them appropriately. The scholars describe this task as "rule discovery" work. In the sixth experiment, the subjects engaged in "rule implementation" work. In that study, the scholars told the subjects what the categorization process should be, and the participants simply had to apply that criteria. 

The scholars found that money proved to be an effective motivator in the sixth experiment, but not in the previous five studies. The scholars conclude that tasks requiring creativity, insight, and discovery are quite cognitively challenging, and they depend on both attention and working memory.   They write  that "the results suggest that performance in tasks which require novel inductive insights are relatively immune to financial incentive, while tasks that require rote perseverance of a fixed strategy are more malleable."  

The researchers note that tasks in the workplace don't fall simply into these two categories though.  There's most likely a spectrum that stretches from the highly rote work to the extremely cognitively challenging tasks require high degrees of creativity.   Moreover, our work often involves some combination of these types of tasks.  Finally, the scholars remind us that this study focused strictly on one form of monetary incentive.  Non-monetary incentives may have different effects. 

Thursday, February 22, 2024

Why Do We Miss Key Opportunities?


Why do we miss key opportunities at times in our careers?  Sometimes, it may have to do with the type of opportunity we encounter.  Suppose we have to decide whether to pursue a course of action which could have a positive outcome, but it has a very low probability of a successful result.  Harvard's Emily Prinsloo and her co-authors have published an interesting new paper exploring what they call "opportunity neglect."   Through a series of studies, they show that individuals  systematically fail to take advantage of low-probability opportunities, even when the costs of an unsuccessful outcome are quite low.   In fact, they demonstrate that, "people are even willing to incur costs to opt out of low-probability opportunities."   

Why do people fail to take advantage of these opportunities?   Perhaps, we anticipate the emotions that we will experience if we fail, and we are trying to avoid those negative feelings.  We might not only worry about how we are going to feel, but about how others will perceive us if we don't achieve a successful outcome.  

The question is:  Are we over-estimating the negative repercussions of an unsuccessful outcome?  Do we anticipate the negative emotions lasting much longer than they actually will?  Are we exaggerating the reputational hit we might take if we don't succeed?  

In writing about this research for BPS Digest, Emma Young recalls the famous Wayne Gretzky quote: ”You miss 100% of the shots you don’t take.”   Perhaps we need to remind ourselves that pursuing stretch goals is worthwhile.  In fact, there may be a great deal of fulfillment associated with taking on big challenges.  Moreover, we should recall what Daniel Pink wrote about in his excellent book, The Power of Regret.  Pink notes that people tend to experience more regret in life about paths they did not pursue than actions they undertook.   

Tuesday, February 06, 2024

Learning on the Job: Do We Learn and Develop Faster with In-Person Collaboration?

Source:  https://www.myworldofwork.co.uk

Do we learn more from in-person collaborators than remote teammates?  That question has been top of mind for many people over the past few years.   Much of the dialogue about this question has not been evidence-based though.  It's been highly anecdotal.   Recently, however, I read about some fascinating research on the topic. 

Frank van der Wouden and Hyejin Youn analyzed more than 17 million academic publications over decades to address the question of whether local collaboration generates more learning than remote collaboration.  The scholars wanted to identify each researcher who collaborated with someone outside their discipline and later published a sole-authored paper in that new domain.  That later publication would indicate that the researcher had learned a great deal from this collaborator outside his or her original field of expertise.  Youn and van der Wouden compared the learning rate for those who collaborated locally vs. at a distance.   They found that the learning rate of local collaborators exceeded that of distant collaborators, with a particularly substantial impact in areas such as chemistry and engineering.  

Moreover, Youn explained why the impact of local collaboration was greater for people early in their careers: “That’s understandable, because early in your career, you still need to acquire knowledge, and you have to be present to do that when knowledge isn’t yet codified. It’s like riding a bicycle. You can’t learn how to ride a bicycle by reading a paper.”

The study covered the period from 1975-2018. Therefore, some will argue that we have much better tools for virtual collaboration today, and we have become more adept at remote interaction.  As a result, they will conclude that we cannot draw far-reaching conclusions from this study.  That may be true, but it still warrants consideration and certainly indicates that we need further study of the topic for the more recent period of time.  The finding about young people is of particular interest to me.  What do these findings mean for how we bring new workers into the fold early in their career? What should onboarding and apprenticeship look like in those early years?  How will they learn and develop most effectively?  We've been thinking a great deal about what type of work can be done best remotely vs. in-person.  We should also be thinking carefully about the stage of each person's career and how that impacts our decisions about in-person vs. remote collaboration.  

Friday, February 02, 2024

Fighting Back Against Becoming Insular & Isolated

Source: www.cleartouch.com

Leaders love to talk about customer obsession.  They often highlight it as a value they cherish.  They encourage others to put the customer first.   Yet, all too often, they don't walk the talk.   Far too many organizations are quite insular in their thinking.  People focus an overwhelming amount of their time and attention on internal processes and procedures.   Executives become buried in staff meetings, and they become isolated from customers, markets, front-line employees, and external partners.    How can we fight back against becoming too insular in our thinking?  It's about more than just building in some scheduled time to visit with customers.  Here are a few tips:

1.  Walk a mile in the customer's shoes from time to time.   Don't just ask customers what they think; actually put yourself into their situation.  What is it like to purchase your product or service?  What are the pain points and frustrations of your customers? 

2.  Open your eyes when you travel and look for the unexpected.  When we drive to work each day, traveling the same route, we are usually on auto pilot.  We don't have to think much, and we often don't notice much along our path.  When we travel, our minds are more alert, and we have to think a bit more about where we are going and how to get there.   Use these travel opportunities to notice the differences between your home city or country and the place you are visiting.  What is different about consumer preferences?  What cultural differences stand out to you?  What local competitors are behaving in interesting new ways?  How might these factors influence your business?

3.  Study organizations outside your industry.   Don't just remain laser focused on the 3-5 major rivals with whom you compete each day.  Find interesting companies, far and wide, from which you can learn.   What interesting practices are they employing?   How have they overcome challenges similar to those you face? 

4.  Go out and recruit new talent on college campuses.  Don't just send your front-line human resources staff members, or your young workers who are alumni from those schools.   Send some more senior leaders to those colleges.  Encourage them to interact with the young people and ask them questions, rather than just providing information about your company. Find out what they care about, how they view your organization, and what they think about your products and services. 

5.  Encourage a few people on your team to role play the competition when you are making a big decision.  Ask them to really study how your rivals think and act, and then encourage them to propose how your rivals will react to your decision.  

6.  Read voraciously, but don't just read the business news and a few books relevant to your industry.  Read more broadly, and keep a journal reflecting on what you have learned.